Improvements made after Patient Feedback 2018-19

Patient FeedbackWhat we did
No women’ s only exercise groupsWe introduced Women’s only walking group
Unable to get an doctor appointmentReview of DNAs and implementation of 7 day release of routine appointments.Implementation of Doctors only booking slots for patients who have been asked to come back for a review.Purchase of Edenbridge system which looks at capacity planning and helps the practice to allocate its proportion of urgent and regular slotsComplete review of Patient Access
Need more education/support on FGMWe introduced practice support group every Friday mornings in conjunction with student from London Metropolitan University and patient with experience and local support group.
Need later blood appointmentsNursing team organised a later collection for blood and adjusted clinics for afternoon appointments including a Wednesday late evening blood clinic
Fed up with website being difficult to navigateNew enhanced website with better functionality and complete re-organisation of menus
Waiting room too packed and needs update décorApplied to have complete refurbishment and extension including making the waiting room bigger`- this should start in August 2019
Cant get through on the phones in the morningsWe audited and found that a large proportion of the calls were for test results so we introduced a dedicated phone line for test resultsWe also released all GP appointments online.
I work! I cannot come and sit in the quick access clinic all morning!We introduced a commuter clinic with early morning appointments through the week for HCA health checks, GPs and nurses between 07.00 and 08.00
Wit is difficult to attend the practice for patient group meetings but I want to give my views