| Patient Feedback | What we did |
| No women’ s only exercise groups | We introduced Women’s only walking group |
| Unable to get an doctor appointment | Review of DNAs and implementation of 7 day release of routine appointments.Implementation of Doctors only booking slots for patients who have been asked to come back for a review.Purchase of Edenbridge system which looks at capacity planning and helps the practice to allocate its proportion of urgent and regular slotsComplete review of Patient Access |
| Need more education/support on FGM | We introduced practice support group every Friday mornings in conjunction with student from London Metropolitan University and patient with experience and local support group. |
| Need later blood appointments | Nursing team organised a later collection for blood and adjusted clinics for afternoon appointments including a Wednesday late evening blood clinic |
| Fed up with website being difficult to navigate | New enhanced website with better functionality and complete re-organisation of menus |
| Waiting room too packed and needs update décor | Applied to have complete refurbishment and extension including making the waiting room bigger`- this should start in August 2019 |
| Cant get through on the phones in the mornings | We audited and found that a large proportion of the calls were for test results so we introduced a dedicated phone line for test resultsWe also released all GP appointments online. |
| I work! I cannot come and sit in the quick access clinic all morning! | We introduced a commuter clinic with early morning appointments through the week for HCA health checks, GPs and nurses between 07.00 and 08.00 |
| Wit is difficult to attend the practice for patient group meetings but I want to give my views | |
